Challenge
Redesign the online purchase experience for broadband and NBN products. Design concepts for prototype testing and present solutions to large stakeholders groups.
Impact
Enable 12 million customers to purchase NBN products and services and self-serve through online assisted channels. Reduce services calls to agents.
Redesign the online purchase experience for broadband and NBN products. Design concepts for prototype testing and present solutions to large stakeholders groups.
Impact
Enable 12 million customers to purchase NBN products and services and self-serve through online assisted channels. Reduce services calls to agents.
NBN appointments - prototype
Product selection journey - prototype
Shopping cart summary - Mobile patterns
